Store Operation

Our business days is from Monday – Friday, 9 am – 8pm. However, order and inquiries can be place anytime.

 

Order

Once you have sent your order, please wait 24-48 hours for your order confirmation thru email. Send us a copy of your payment deposit (email) and wait for 1-2 business days for payment confirmation and shipment of order.

 

Payment

We accept bank deposit (BDO & BPI), PayPal, LBC, Cebuana Lhullier and Palawan Express.

Shipping Rates

Metro Manila – Php 70

Luzon Area – Php 90

Visaya and Mindanao Area – Php 110

Shipping

Our courier is Xend for Metro Manila, JRS and LBC for Provincial Areas. Tracking Number of your order will be send to your email as soon as the order is shipped.

Expect your order to be delivered 1-3 business days within Metro Manila and 2-3 business days for Provincial areas.

For now, we don’t ship international.

 

Cancellation of Orders

You can cancel your order by emailing us at admin@moon-dreams.com. Please make sure that you have not settled yet the payment. Product is considered sold once the payment is sent.

 

Product Exchange and Return

We accept product exchange or refund valid only for 7 days upon the delivery of your order. For damage products, you can exchange it with same product or new product with same price. Product must be unused and still in good condition to be eligible for exchange.

For refund, once we received and have checked the product, we will then process the refund of your payment. Please bear in mind that, shipping fee is not refundable. You will also shoulder the shipping fee for the exchange or refund of the product.

Privacy Policy

All gathered personal data and bank or credit card information is private and will not be shared or used.